I bought Durango & Silverton, how do I get the route?

[Nicolás]

Hi.

I bought the D&S route from their website (https://www.drhs315.org/ds-train-sim/) but I haven't received any download link, nor any contact from the seller. Can anyone help?

[Mikeov1985]

i found a contacts page on their website: https://www.drhs315.org/about/contact/.

[AmericanSteam]

Hi.

I bought the D&S route from their website (https://www.drhs315.org/ds-train-sim/) but I haven't received any download link, nor any contact from the seller. Can anyone help?

From their website: "Please note this is not an automatic download. Our staff is all volunteer and are pretty quick off the mark but it may be a day or two before you receive your Train Simulator..
For all inquiries email us at info@drhs315.org or contact Jade at 970-749-3575. Jade Masterson"
Be patient.

[Nicolás]

Thanks, I must have missed that bit.

[RAILSOHIO]

I purchased the route upon returning from our trip to Durango,last year. I called after one full day,and inquired in a friendly tone. They sent a link,as I recall. The route installed easily,and works great.

[Nicolás]

I purchased the route upon returning from our trip to Durango,last year. I called after one full day,and inquired in a friendly tone. They sent a link,as I recall. The route installed easily,and works great.

Did you make a phone call? I'm not even in the US, I can't do that easily.

It's been 8 days and so far I still haven't gotten any reply from the DRHS. I spoke to ricksan and he forwarded my purchase information to someone in DRHS, but nothing has changed so far. I'm starting to lose interest, frankly.

[cnwfan]

It's possible your email domain is getting blocked. I had issues with trying to get an account with the UK forum group, and my yahoo email kept getting rejected on their end. So I never could setup an account. Maybe ricksan can act as a US forwarder and PM you here with the necessary information and/or links.

[Nicolás]

I'm using an old Hotmail domain, so it's feasible it might get blocked. But still, according to PayPal the transaction was successful and therefore I should get the product. If anything I could send them a mail through an alternative Gmail address I use.

[mindenjohn]

Have you checked the Trash/junk folder, I have had download links that I have found in there when I have had similar “delay” in downloads.

[Nicolás]

I have received a reply on Gmail. Said they found my purchase and will be sending a download link shortly. I should have contacted their info address earlier, instead of some of the individual contact addresses.