by Redferne » Mon May 14, 2012 1:45 pm
I would say that you can't put all payware scenario vendors in the same bucket.
Everyone would want their paid scenarios to work flawlessly out of the box, but unfortunately that is just not the way things work most of the times these days and that goes beyond Railworks. How many PC games have to release patches to fix bugs? How many Xbox 360 and Playstation 3 games require updates? And why do hardware manufacturers offer firmware updates?
Even if these publishers spent forever trying to track down bugs, they would not only never release a product but also never find all of the bugs. People play scenarios differently and therefore my find a bug that was never seen before just as different combinations of hardware may cause different performance issues.
One should not just a provider based on bugs, but rather, how responsive is that provider to correcting the issues reporting and listening to end user feedback. If you submit a bug and they fix it in a very short period of time and possibly include other suggestions provided then they have not only fixed the product to be as advertised, but have also improved it as well. This makes for a better product for not just a single buyer, but all buyers.
If however we have people putting out bad scenarios and then offering no support, well that is a different story and they should have warnings put out to give other potential buyers caution.
My two cents...