by PamBrooker » Fri Jul 27, 2012 7:20 pm
ummm.. hate throwing fuel on a fire.. As of this time, RSC has given us no communications as you would expect from your car dealer.. They are calling us "the few" having problems, and there is no estimate on completion. Now, what gets me the most here, is, the update was not voluntary.. It took something that worked perfectly for my personal needs and if it hadnt been for backups it would be destroyed.. Mind you, I only have a license to use the product, but, i paid for a license to use a working product backed up by a rather large named software company.. They do not have any more right to simply take my money and deliver nothing, than the snake oil dealers of the old west had. As for bashing?? I havent been bashing. But i did spend two and a half days running endless tezsts to attempt to discover the issue and provide data to the good folks here AND at RSC ( I only worked in the computer industry as an administrator for 35 years, but i think that might give me some qualifications.. ) I'm not bashing, but i want it solved, and yes, people have a right to be ticked and express their anger in a civilized manner such as they have done here.. If someone isnt accepting and understanding that that anger will be expressed then I dont believe they should even read the thread. Otherwise, keep testing, keep digging and lets get to the root of the problem.. We all want it fixed..
Pam
