JohnS wrote:so essentially we pay full price for a Beta release. They use the end user as a paying tester then sometimes ignore us still anyway. I feel bad for the new people getting into the SIM. I just hope they don't think this is how our actual equipment works. I do have a question, is this only the case with the USA add-ons or do they treat every customer like this? I know the company isn't in the US and has to take "field trips" to locations and heavily rely on outside information.
Anthony,
LOL, you should hear the Germans in their own forum. DTG hardly ever gets things right with German signalling and safety systems on every train released over the last couple of years. They also have shown little love in building routes for the German players. But their community usually improves the routes with new foliage, better signalling, crossings and tracks even. In all fairness to DTG, German signalling and safety systems are very complicated, but once you've go the scripts right, they can be used in all present and future routes.
AFAIK, UK customers are generally more satisfied, though they also complain about the cheap practice of copy-pasting sounds from one train to the other.
I don't know how game studios are affected by Steam Refunds revenue wise, voting with your wallet should be taken more seriously, as motivated negative reviews and ratings hardly seem to have an effect.
Somehow DTG just don't want to invest that extra care to get things right before release to the public. I thought they would start with a clean slate in TSW, but the practice of using paying customers as alpha and beta testers and then shunning their findings seems to continue.
You can refund a purchased download from Steam? Wish I had known that a while ago
