Shortliner wrote:So I basically got the online version of "Thanks for the suggestion, we'll talk it under consideration."
Do you realize they are preparing for a release? Back when I worked at Roxio the Product Manager would usually handle these questions, but when he had time.. During a release he usually put his QA hat on and his boxing gloves. He took the last phase very seriously making sure that all bugs found were either fixed, or backlogged to the next version (or service pack). Even when I worked in software support (waaaayyy back with a different company) I was not allowed to answer emails like this because 'I' a lowly support grunt could not speculate what the next release would include. I was always told to respond with a canned answer (such as you have received).
Wait a few weeks after the release. If you don't hear from them, write another polite email to follow up with RCS. Let them know that you have not forgotten about them. Always follow up. Be consistent. Be polite. Eventually they will want to fix the squeaky wheel, even if its with an answer like: "We have considered so-and-so features you have requested, and we are not planning for implementing it in the foreseeable future."