Like Gary said, any little thing these days will make your PC go bonkers. Heck, if my power goes out even for a second, it takes me half an hour to get my #3 PC back up and running.
This is a new laptop, right? Do you have the original driver CD? If so, run the thing and look for sound drivers. Install them. You may have to uninstall whatever sound drivers Windows installed in the first place (control panel, programs and options)
I also firmly believe, "if it ain't broke don't fix it" If things are running fine right now, stay with that.

Ryzen 7 2700K, Asus Prime X570P, 32Gb DDR4, 2x 1Tb M.2 SSD's, RTX2060 6Gb, Occulus Rift
Win 10 Pro 64bit, keyboard/ mouse/ wheel/ pedals/ baseball bat
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