OUT OF MEMORY?

[AmericanSteam]

Submitted the ticket last Friday. Crickets.

Hopefully then its because they are working on a solution/fix

Where is Obi Wan Kanobie when you need him.

[buzz456]

Submitted the ticket last Friday. Crickets.

Hopefully then its because they are working on a solution/fix

Where is Obi Wan Kanobie when you need him.

There is a great ripple in the Force but we know not it's cause.

[trev123]

I asked about this on the MS forums and got one reply. "OK, please ask those people about third party add-ons or other changes in game files.
Unfortunately error code is typical fore some modifications made."

[Alpenfreight]

If anyone cares for my two cents

I work in software development and run across all kinds of issues on a daily basis. Its unfortunately DTG does not prioritize bug correction more, however it probably does not make them much money to do so. As unfortunate as it is, a software company will typically only dedicate resources to something if it will make them money either by acquiring new customers (releasing new DLC, releasing new versions) or retaining customers (adding features, reducing bugs). They must not be losing customers at a rate they determine to be problematic, or the rate of their customer acquisition is high enough to stabilize everything. Add to it that this is an 'older' software for them and not their flagship and, atleast for me, it is not hard to see why very few fixes come out.

That being said there is definitely a problem here. Crashing like the software has been did not happen for me nearly as much as it is now for TS2020 as it did for TS2019. Whether that be a TS2020 bug, or a Microsoft bug I am not sure yet.

In order for a fix to happen a repeatable crash scenario needs to be created which did not happen in previous version of the software. I will take a stab at this if I can, but if someone can find a way to crash TS2020 on a repeated basis, but the same trick does not crash TS2019, we can feed that information to their software team and hopefully help identify where things are going wrong.

[buzz456]

Here is what I got back:
Thank you for contacting us regarding Train Simulator 2020.

Sadly without a DxDiag, I cannot tell if your drivers are up to date so please ensure they are alongside all the games dependencies: https://dovetailgames.kayako.com/Knowle ... 64-bit-use

Please note that when the game crashes a log is recorded in your RailWorks/TempDump folder so please ensure to send us this.

Please also ensure to follow the steps located on: https://dovetailgames.kayako.com/Knowle ... ound-right

You can find how to create a DxDiag and how to update your drivers on our support page below which we asked you to follow before submitting your ticket:

https://dovetailgames.kayako.com/Knowle ... cal-issues

If you are using the Steam Workshop please ensure to unsubscribe from all Workshop content via the Steam client/website and that you have deleted any leftover files found in your Workshop folder:

https://steamcommunity.com/profiles/765 ... ptions&p=1

Kind Regards,

Daniel
Dovetail Games Customer Support

There seems to be no awareness that this problem is much more widespread since the release of 2020.

[_o_OOOO_oo-Kanawha]

So finally DTG admits there is something wrong with their Workshop integration, which I suspected all along.

“Subscribe from all Workshop scenarios” otherwise we can’t or won’t help you.
No QA is applied to WS scenarios, so any junk can be uploaded?

Are there any players with “clean” installs (w/o any WS or non-Steam DLC) experiencing “Out of Memory” crashes?

[AmericanSteam]

Repost from Steam Forums from DTG:
DTG_Daniel [developer] 7 hours ago
We have a ticketing system for a reason. Not all crashes are the same and can be caused by numerous different things.

Without knowing more about your PC and what steps you have taken to try and remedy the issue there's no one thing we can suggest this is why we ask you to complete the 10 step guide before submitting a ticket as this ensures the game is in its default state and that your drivers and hopefully Windows installation is fully up to date.

As others have noted a number of users had issues with the game which were resolved simply by installing the latest Windows update, some needed to update their GPU driver.

The majority, however, have had no issues at all even when using the same drivers and Windows version as another using experiencing a crash so expecting a catch-all remedy isn't going to be possible at this time.

[Chacal]

So finally DTG admits there is something wrong with their Workshop integration, which I suspected all along.
No QA is applied to WS scenarios, so any junk can be uploaded?

You "suspected" something that is well-known by all Steam users, and is not something wrong, nor unique to DTG.
The whole point of the Steam Workshop is self-service for content publishers, including QA.
This is why Workshop content is handled completely differently than official DLC: self-publishing, self-subscribing, etc.
If you want QA done by the official game publisher, then you buy official DLC.

When you publish a mod for a Steam game, you are supposed to do your own QA like this:
- develop and test locally until ready for alpha testing
- send your mod to alpha testers and improve your mod
- upload to Steam Workshop and make visible to friends only. Enroll a few beta testers and test the mod thoroughly.
- set visibility to public and advertise your mod.

[trev123]

I sent DTG a ticket about a week ago about Big Boy on the Wasatch Route not having any puffs of smoke coming from the exhaust when in reverse and no increase in smoke from the exhaust when the blower was going. Finally got a reply, you forgot to tell us your graphics settings.

Anyway back to the memory issue, a person made a post about this on Steam one of many which has now been deleted by DTG and asking people with the issue to make a ticket to their support. As the post has been deleted I cannot read it again but I also think that they mentioned that only a small proportion of users had this issue. Don't quote me on this. So I suppose if more of you with the issue fill out a ticket instead of relying on others to do so they would have a better picture of this.
I think that there was also some mention that if they fix it for the small number of users who have this problem that the problem could escalate to the users who don't have this issue. Again don't quote me on this. Did anyone here read that post on Steam?

[cnwfan]

Just a quick update on my out of memory problem. I turned off ambient occlusion... error continued. Switched to 64 bit editor... error stopped and hasn't returned. So at least in my case, there is definitely something going on with either the 32 bit editor itself, or something with 32 bit TS2020.

[wopflyer]

...I do agree with others that the error message is just a "red herring". I don't think this has anything to do with memory. When I've received this error, I've only used 30% of my memory. I suspect these errors are a result of pushing an outdated graphics engine to do things it wasn't designed to do.

I think that's it exactly.

[buzz456]

...I do agree with others that the error message is just a "red herring". I don't think this has anything to do with memory. When I've received this error, I've only used 30% of my memory. I suspect these errors are a result of pushing an outdated graphics engine to do things it wasn't designed to do.

I think that's it exactly.

I respectfully disagree. I think it's a bug that just hasn't been discovered yet.

[trev123]

Lets see if we cannot flush it out with some bug spray.

[wopflyer]

Ok, I was able to fix things, to a point. I first made a backup of my "Assets", "Content" and "Manuals" folders. Then, I completely deleted the contents of the "Railworks" folder. Then I had steam verify files which of course made it download and install the game again. Once that was done, I made a backup of the now "Stock" assets and content folders. After doing that, I deleted them from the game and reinstalled my original folders.

After doing that, I did turn off "ambient occlusion" in-game. Since then, I have been able to edit and run the game in 32bit again. The game overall does seam to be a lot smoother, but there are still a few times when it will crash with that same "Out of Memory" message. So certainly better, but not fully fixed.

I did find that I could fix things, like my Sherman Hill route that was acting up, by copying files from my new "Stock" files backup and overwriting the older files in my modified folders. Now I just have to remake any of the changes I had made to the files in the first place. And yes I know, this is a PERFECT example of why we should make clones of a route and then modify the clone instead of the original. Believe me, I've been kicking myself here.

Also, I do know that you could just have steam do a "verify files" without all of the backups, but I have modified a lot over the years and don't want all my stuff overwritten. So I did it this way so I can be more surgical when it comes to restoring files in the Assets or Content folders.

Anyway, I hope that helps someone.

[Chacal]

I have modified a lot over the years and don't want all my stuff overwritten.

The best way to handle this is to make a script that automatically applies all your mods. You just run the script after a local files verification or a reinstall.
We have an example here: viewtopic.php?f=6&t=5383
My own implementation is better but more complicated.