Cannot run after installation [install server not responding]

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Cannot run after installation [install server not responding]

Unread postby Scalage » Sat Sep 15, 2018 2:04 pm

I searched around for this problem, but didn't find anything. I'm running windows 10 and I ran the installer and RW Tools itself as administrator.
When I run RW Tools for the first time, an installer starts. It stays stuck on preparing to install for about 15 minutes and then says "Install server not responding". Trying again doesn't change anything.

I know this is probably not a specific RW Tools problem, but the installer gives no information on what is actually being installed. There are no other error messages or codes. What is being installed and how can I fix it?
Scalage
 
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Re: Cannot run after installation [install server not responding]

Unread postby mikesimpson » Sat Sep 15, 2018 7:29 pm

Scalage wrote:I searched around for this problem, but didn't find anything. I'm running windows 10 and I ran the installer and RW Tools itself as administrator.
When I run RW Tools for the first time, an installer starts. It stays stuck on preparing to install for about 15 minutes and then says "Install server not responding". Trying again doesn't change anything.

I know this is probably not a specific RW Tools problem, but the installer gives no information on what is actually being installed. There are no other error messages or codes. What is being installed and how can I fix it?


Hi, You say that you ran the installer, and then RW_Tools, so am I right in assuming that the installer ran OK, and that it was only when you attempted to run RW_Tools itself that you got a problem?

When you run RW_Tools itself, you should not get anything about an installer starting, unless the first install did not conclude correctly. After RW_Tools installer finishes, the installer then runs mwgfxdll.exe which installs Martin Wright's graphics extensions. Is it possible that you did not allow this to happen and it is now trying to install them?

I have not had anyone else advise of a problem with this install, so don't know what else might have happened, unless your security settings are so high that Windows is not allowing the installation. Where are you installing RW_Tools? Don't install it in Programfiles (x86) or it will not work.

Mike
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Re: Cannot run after installation [install server not responding]

Unread postby Scalage » Sun Sep 16, 2018 10:33 am

Thanks for the reply.

Yes, the installer ran fine and so did mwgfxdll.exe. I had installed it in Program Files (x86) before, so I uninstalled it and installed it somewhere else. I made extra care that every step was done with admin rights. With the previous install I had like a welcome screen and after I proceeded I got the install window. Now with the new install, I get the install window straight away. The result is completely the same as before unfortunately.
Scalage
 
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Re: Cannot run after installation [install server not responding]

Unread postby mikesimpson » Mon Sep 17, 2018 6:23 pm

Well, I have just downloaded the Full version v8.0.20 from my site onto a brand new laptop with virtually nothing else installed on it. Ran the installer and the program started up fine. Installed in about 30 seconds under Windows 10 pro. So there is something on your PC stopping the install, either a missing Windows file, or a .dll which is not the version RW_Tools expects.

So sorry but from here, I have no way of working out what that problem could be.



Mike
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